Star Service

Teams

Customers are no longer satisfied with merely competent service. These days, many companies talk about ‘exceeding customer satisfaction’ and ‘delighting their customers’. Words are cheap, however: the real challenge is to deliver such high expectations.

Course DetailsBook Now

The STAR Service workshops produce the sort of behavioural change needed to really provide outstanding customer service performance. It focuses on customer need and uses ideas from the theatre to ensure that every encounter has the potential of providing a positive experience for the ‘audience’.

By the time the event is over, everyone has the chance of being a star performer.

TARGET AUDIENCE:

This event is designed for all people who interact with customers (both internal and external) and wish to provide outstanding service. These might be retails, outlets, call centres, service providers, help-desks, sales staff, or departments within companies.

As a result of this course, participants will...

LEARN:

How to identify and practise the key elements of outstanding customer service
The dynamic of building productive customer relationships
To build more open and responsive customer relationships

FEEL:

Pride in meeting and exceeding customer need
Confident to fully express their personality
Committed to go that extra mile in order to delight customers

BE MORE ABLE TO:

Recognise customer need
Take responsibility for solving a customer’s problem
Provide positive experiences for customers
Develop lasting loyalty from customers

One or two days

Maximum 12 participants, or large group events up to 20

Unlocking Potential

"I found this course very profound! It was so valuable to have protected time to spend on this skill, considered, reflective feedback, and a safe space to experiment with pushing my usual boundaries. Totally brilliant. So insightful."

Sarah Ritchie, Policy Officer Health and Care Professions Council

"Really engaging and I came out with way more advice and improvements than I expected. Especially around acting confident."

Jonny Scherrer, IT Team Lead Ocado

"It totally exceeded my expectations. Very hands-on with many techniques to help manage the process of presenting. Really like the way the course put the audience at the heart of the presentation."

Rochelle Jayawardena, Centaur Media

"Perfect balance of going outside of comfort zone without going too far. The length of presentations to practice is perfect too. I felt completely engaged throughout."

Jessica Giles, Senior Manager EY

"The course goes beyond presentation skills. The principles can be applied in many other situations. Learned to trust myself, keep calm, and also how to captivate an audience."

Gabriela Montalvo, Project Manager Particip